For hair salons, nail, lash & brow studios, waxing and day spas
Turn cancellations into booked appointments.
When a client cancels, Lueur offers the open time to the best-matched client on your waitlist and holds it for them for a few minutes. If they pass, it goes to the next person. All you do is mark the cancellation.
Free until we fill your first 3 appointments. No credit card. No contract.
The fill engine
Watch a cancellation refill itself.
The whole product, seven steps. It plays on its own, but go ahead and drive: click any step, pause, back up. The ranking is real, the hold is real, and only one client can win.
Full set of lashes, $160. Maya R. locked this in three weeks ago. Below her: three clients waiting for a time just like it.
Your choice
Keep your booking app, or switch. Your call.
Lueur works next to your current booking system and only handles cancellations. Nothing else changes.
Bring over your clients, services and upcoming appointments. For our first partners, we do the setup with you, free.
Openings go to your own clients before anyone new sees them.
Your numbers
What your empty chairs are actually worth.
Your numbers, run through simple math. An estimate, not a promise. Your monthly report from Lueur shows every cancellation we refilled.
Pricing
Simple pricing. No contracts.
Prices will be published here soon.
Solo pros and small studios
- Unlimited refills
- Deposits and no-show protection
- A monthly report of what Lueur refilled
Teams of 2–8 chairs
- Unlimited refills
- Deposits and no-show protection
- A monthly report of what Lueur refilled
No new-client commissions. No booking fees for your clients. Cancel anytime.
Fair questions
Every objection, answered straight.
Who is Lueur for?
Any business that runs on appointments and loses money when one cancels. That includes hair salons, nail, lash and brow studios, waxing and sugaring, day spas and barbershops, and also pet groomers, tattoo studios, personal trainers, tutors and photographers.
How does the waitlist work?
When an appointment cancels, Lueur picks the best-matched client on your waitlist: someone who wants that service, is free at that time, shows up reliably, and comes back often. They get the offer and have a few minutes to accept, with a deposit held on their card. If they pass, it goes to the next person. Only one client can book it, so there's no group text and no race.
What do I have to do when someone cancels?
Mark it canceled. Lueur finds the client, sends the offer, holds the spot, takes the deposit and confirms the booking. No calling down a list and no double-bookings.
Will Lueur help me get new clients?
Lueur's first job is filling the openings you already have, using your own clients. As the Lueur app grows in your area, new clients can find you and join your waitlist too. Many booking apps take 20–30% of a new client's first visit. We never charge a new-client commission.
Do I have to replace my current booking system?
No. Keep whatever books your calendar today. When something cancels, your front desk taps once and we take the slot from there. That's the whole integration. If you ever want Lueur running more of your day, great — but that's your call, never a requirement.
Can you move my client list over?
Yes. Upload the client list from your current booking app, or a spreadsheet, and Lueur brings in names, phone numbers and emails.
How long does setup take?
Most businesses finish in one sitting. If you keep your current booking app, there's even less to do: you just bring in your clients.
Won't my clients mind a deposit?
Most clients are used to it; lots of salons already ask for a card to book. With Lueur it's a hold, not a charge. It's released when they show up and only taken if they don't, under the policy you set. You choose for each service: no deposit, a card hold, or full prepayment.
What happens if the person who claims the slot no-shows?
That's the deposit's whole job. It was authorized the moment they claimed the slot, so a no-show gets captured under your policy, and their place in line drops next time. One more guardrail: a slot that reaches its start time retires itself, so nobody is ever offered an appointment that already began.
Does the client pay through Lueur — and can they tip?
Yes to both. Clients can pay everything upfront at booking, or settle after the visit in one tap, with a tip if they're feeling generous, and every cent of it goes to you. You set the final total at settle time, so when a service changes mid-visit the bill follows the service. We take no cut of any of it. Stripe handles the cards.
Is my clients' information safe?
Yes. Card payments run through Stripe, so we never see or store card numbers. We never sell client data. And Lueur is built for Washington's privacy laws from day one.
Is there a contract? Can I cancel anytime?
No contract. Cancel anytime, and your client list goes with you.
Are there any hidden fees?
No. You pay your monthly plan, plus card processing on payments that run through Lueur. Your clients never pay a booking fee.
Real people, right here in Seattle.
Email hello@lueurapp.com and Kyle or Jaclyn answers, usually the same day.
A refundable hold through Stripe. It disappears the moment your client walks in. The only time it's captured is a no-show, under the policy you set.
We built for MHMDA before we had a single user. A BAA is there when your data needs one. And we don't sell data — not to anyone, not ever.
Card numbers never touch our servers. Deposits land in your Stripe account, and the treatment bill is yours minus card processing.
No contract. Your client list leaves with you. The day the statement stops earning its line, you walk — and we'd rather you did than resent us.
Launching in greater Seattle
Join our first ten Seattle partners.
Founding partners get setup done with us, a locked-in price, and a direct line to the two people who built Lueur.